Refunds and withdrawal

Last updated: 28 August 2026

The short version

If something is broken and we cannot fix it for you, you get your money back. Email us from the address you paid with. We would rather refund than argue.

Right of withdrawal (EU consumers)

If you are a consumer in the European Union, you normally have the right to withdraw from a purchase within 14 days without giving a reason. For digital content that is delivered immediately, the law provides an exception: the right of withdrawal expires once delivery has begun, if you have expressly consented to immediate delivery and acknowledged that you thereby lose the right of withdrawal (§ 356 para. 5 of the German Civil Code, implementing the EU Consumer Rights Directive).

Your licence key is delivered by email immediately after payment. By completing the purchase you consent to that immediate delivery and acknowledge that your statutory right of withdrawal ends with it. This is also stated at checkout.

Subscriptions (monthly and yearly)

The monthly and yearly plans are recurring subscriptions. The same immediate-delivery waiver applies to the first period: your licence key is emailed as soon as the first payment completes, so the right of withdrawal for that first period ends once the key is delivered, exactly as above.

After that, the subscription renews automatically — monthly or yearly — until you cancel. You can cancel at any time. There is no in-extension cancellation yet: email us from the address you paid with (the address is in the Impressum) and we cancel the subscription in Stripe. Cancelling stops all future charges; you keep Pro until the end of the period you have already paid for. We do not pro-rate or refund the current period on cancellation, but you will not be billed again. A lifetime purchase is a one-time payment with nothing to cancel and no renewals.

If withdrawal applies anyway

If for any reason the exception does not apply to your purchase, you may declare withdrawal within 14 days of the purchase by an unambiguous statement (an email is enough) to the address in the Impressum. We then refund the full price within 14 days using the original payment method, and your licence key is deactivated in a future release.

Goodwill

Independent of any statutory right: if the extension does not work for you and our support cannot fix it, email us within 14 days of purchase and we refund you. Lost keys are not a refund case; they are re-sent free any time via the recovery form.